The past 72 hours have been a little difficult for me to process. Some of the smartest, most interesting and high impact people I have had the pleasure to work with were all let go. Late last week Microsoft disbanded it’s Office 365 (nee Yammer) Customer Success Management team.
Whilst I don’t want to dwell on the reasons why – because to be honest having worked for Microsoft myself in a previous life I am sure it is a complex issue with many different perspectives… what I do want to do is highlight some of the incredible conversations that I had the pleasure of participating in with a number of the Yammer Customer Success Management team over the past couple of years.
Unfortunately I couldn’t record them all… well fortunately for some like my first drunken night with Steve Hopkins and Angus Florance in Sydney when they were training me to become a Yammer Certified Community Manager. If you have been listening for a while, you will know that CSMs have appeared numerous times on the podcast. Last week Luke was about knowledge management using Yammer – or mid last year Mark and Ferro who helped us navigate the red dot buster exercise.
For today’s tribute, I have gone back into the vault a little further and picked a few of my favourite (early) Yaminade CSM conversations . First we look back at the conversation with Stefani Butler… then listen to Steven Piotrowski.
To each and every one of the CSMs around the world – I want to thank you personally for the impact your work has had on me, my customers, and the community. It is and will always be greatly appreciated! PW