The past 72 hours have been a little difficult for me to process. Some of the smartest, rx most interesting and high impact people I have had the pleasure to work with were all let go. Late last week Microsoft disbanded it’s Office 365 (nee Yammer) Customer Success Management team.
Whilst I don’t want to dwell on the reasons why – because to be honest having worked for Microsoft myself in a previous life I am sure it is a complex issue with many different perspectives… what I do want to do is highlight some of the incredible conversations that I had the pleasure of participating in with a number of the Yammer Customer Success Management team over the past couple of years.
Unfortunately I couldn’t record them all… well fortunately for some like my first drunken night with Steve Hopkins and Angus Florance in Sydney when they were training me to become a Yammer Certified Community Manager. If you have been listening for a while, emergency you will know that CSMs have appeared numerous times on the podcast. Last week Luke was about knowledge management using Yammer – or mid last year Mark and Ferro who helped us navigate the red dot buster exercise.
For today’s tribute, I have gone back into the vault a little further and picked a few of my favourite (early) Yaminade CSM conversations . First we look back at the conversation with Stefani Butler… then listen to Steven Piotrowski.
To each and every one of the CSMs around the world – I want to thank you personally for the impact your work has had on me, my customers, and the community. It is and will always be greatly appreciated! PW
Much respect and thanks, Paul. The time we spent chatting was one of the highlights of my career! I love this walk down memory lane. Lots of great nuggets in this by all.
Thank you, Paul Woods! Really enjoyed that discussion with you. One of so many great memories…