FastTrack Customer Success Methodology in action with Simon Denton from Mott MacDonald

This week to coincide with Microsoft’s Ignite conference in Atlanta, pharmacy we thought we would publish two episodes of The Yaminade.  Our first guest is Simon Denton (@buildbod) from Mott MacDonald.  Simon is a Office Servers and Services MVP from the United Kingdom who was one of the first people in the world to lead an Office 365 adoption program based on Microsoft’s FastTrack Customer Success Centre guidance.  In this episode he shares how Mott MacDonald leveraged FastTrack to accelerate their time to value with Yammer and Office 365.

The Yammer Roadmap in an Office 365 World… with Pavan Tapadia and Lindsay Matthews from the Yammer Product team

There have been a lot of questions recently about the future of Yammer.  With further integration of Yammer into the Office 365 platform, pills
and what on the surface look like competing features like Office 365 groups emerging… it is difficult to understand where Yammer fits.

Well… in this episode we thought we would go straight to the source to get an answer.  Pavan Tapadia is the Chief Product Officer for Yammer, pharm
and Lindsay Matthews is the Yammer Product Manager in the UK. Earlier this week we had the opportunity to talk to them both all the way from Yammer HQ in San Francisco. We talked roadmap…. compete and how Yammer is positioned vs Slack, Facebook for Work and other emerging players… and finally asked a few curly questions from the Office 365 community as well (like when will we be able edit posts PAVAN!!!????) 🙂

This is probably one of the most information / value rich episodes of The Yaminade for anyone wanting to understand what the identity of Yammer is moving forward as it continues to find its place in the Office 365 world.

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Thanks to harmon.ie for sponsoring this episode of The Yaminade!

Bridging the analog and digital with Becky Benishek from the Crisis Prevention Institute

beckybOn this episode of The Yaminade we chat with Becky Benishek (@bbenishek) from the Crisis Prevention Institute.   A few weeks ago I had the pleasure of spending an hour on Skype with Becky talking about the great work that the Crisis Prevention Institute do to help organisations around the world make places of employment great for everyone.  Then we dove deep into social media, visit this enterprise social and the similarities between helping people work together in the workplace… and helping people work together in your enterprise social network.

My favourite part of the conversation was talking about Becky’s analog tactics to drive engagement in the CPI Yammer network (you can read more about it and see examples of the postcards on Becky’s blog!

Resources for this episode:

Becky’s posts on Medium
Becky’s blog
Becky’s LinkedIn profile

 

… and Becky’s brand spanking new MVP profile!!! (WOOT!)

harmonieThank you to our sponsors harmon.ie for supporting this episode of The Yamiande.  harmon.ie solves the Yammer user adoption problem by bringing Yammer & SharePoint into a single-screen experience.  With harmon.ie, visit this workers focus on getting work done and not on using the tools.  On the desktop or on mobile devices, pharmacist harmon.ie unlocks the full value of the Microsoft collaboration tools you already own… SharePoint, Office 365, Yammer, Skype for Business and OneDrive.

harmon.ie:  Yammer and SharePoint… in one window… no pain.

A tribute to the best Customer Success Management team…

The past 72 hours have been a little difficult for me to process.  Some of the smartest, rx most interesting and high impact people I have had the pleasure to work with were all let go.  Late last week Microsoft disbanded it’s Office 365 (nee Yammer) Customer Success Management team.

Whilst I don’t want to dwell on the reasons why – because to be honest having worked for Microsoft myself in a previous life I am sure it is a complex issue with many different perspectives… what I do want to do is highlight some of the incredible conversations that I had the pleasure of participating in with a number of the Yammer Customer Success Management team over the past couple of years.

Unfortunately I couldn’t record them all… well fortunately for some like my first drunken night with Steve Hopkins and Angus Florance in Sydney when they were training me to become a Yammer Certified Community Manager.  If you have been listening for a while, emergency you will know that CSMs have appeared numerous times on the podcast.  Last week Luke was about knowledge management using Yammer – or mid last year Mark and Ferro who helped us navigate the red dot buster exercise.

For today’s tribute, I have gone back into the vault a little further and picked a few of my favourite (early) Yaminade CSM conversations .  First we look back at the conversation with Stefani Butler… then listen to Steven Piotrowski.

To each and every one of the CSMs around the world – I want to thank you personally for the impact your work has had on me, my customers, and the community.  It is and will always be greatly appreciated!  PW

Capturing knowledge using Yammer with Luke Grange from Microsoft

There is a lot of “knowledge gold” walking around the office in the minds of your employees… but how can you effectively discover, human enhancement organise and codify that information into valuable intellectual or knowledge capital for your organisation?  In this episode we chat to Luke Grange from Microsoft.  He shares with us some insight into some of the conversations he is having with customers about using Yammer to help create corporate cultures where knowledge is freely shared and curated in a way that makes a positive difference.

Links and resources from the episode:

Thanks for listening!  Remember to subscribe to The Yaminade on iTunes or grab the feed for your favourite podcast player!

 

*full disclosure – we use Amazon Affiliate Links to build up enough Amazon Gift Cards to buy better recording equipment for the podcast – like the mic boom and pop filter used to record the podcast intro

Social analytics and insights for Yammer with Dean Swann and John White from UnlimitedViz

If you have dabbled in Yammer Community Management for more than 2 seconds, anesthetist
you would have thought about, more about
have been asked a question about how to measure the “success” / “ROI” / “Engagement” / “Reach” / <Insert vanity metric here> of your enterprise social network.  In this episode we are joined by Dean Swann (@sdeanswann) and John White (@diverdown1964) from UnlimitedViz — the company behind tyGraph.  We geek out about business intelligence and your Yammer network – not only why and how we can measure activity, advice but more importantly what actions we can take as community managers leveraging data to create more engaged communities.

Then we discuss the shift in analytics away from the built in graphs that were available in the original product, towards Yammer Analytics powered by PowerBI.

Episode 18: Yammer, SharePoint, Office365 Groups, Skype for Business or Email? What tool to use when with Richard Harbridge from 2toLead

With so many technology options in your organisation that enable people to collaborate or work better together, diagnosis it is sometimes difficult to understand what tools you should be using, advice let alone have a way of articulating what to use to your peers.  In this episode of The Yaminade we talk to Richard Harbridge from 2toLead.  In this hour long chat we riff about adoption and usage of different collaborative features of Office365 — but instead of talking about “Yammer adoption” or “SharePoint adoption” — we look at how you can take a business process view to realise better results for your organisation.

Links to all the things we talk about during the episode are below:

Workshop in Perth, Western Australia to help organisation bust the compaints of the redest of red dots

Episode 17: Inside the Red Dot Buster exercise at the Enterprise Social/Yammer/Office 365 master class

Ever wanted to have the perfect response to those red dots in the hall when they say “I don’t have time for Yammer”?  In this episode of The Yaminade we join an Enterprise Social / Yammer / Office365 Master Class held recently in Perth, no rx Western Australia.  Instead of an interview, you will hear the 15 participants in the workshop talk about their solutions to four statements you regularly hear from Red Dots.

  1. Enterprise Social is just another place to go and I don’t have time
  2. I’m super efficient working in the way I do, I’m not going to change
  3. My files are extremely sensitive, the only place I trust having them is on my laptop
  4. I’m not doing video conferencing!  The phone works just fine for me

In this workshop we had the pleasure of hosting a number of people from both the commercial and private sectors.  You will hear throughout the episode a number of friends of the podcast… including Rhiannan Howell (who we met in Episode 2), as well as Ferro Aryananda and Luke Grange (@lukegrange) – Customer Success Managers from Microsoft.

Thank you for the support of our sponsors tyGraph who have helped us cover the cost of bringing this podcast to you!  Support the organisations that support The Yaminade – and try tyGraph on your Yammer network today to surface metrics with meaning!

Episode 16: Meetings, M&A activity & Merry Christmas with Amy Dolzine from Lubrizol

In March I had the great pleasure of speaking with Amy Dolzine (@amydolz) from Lubrizol – an organisation of over 8000 employees who build ingredients that appear in many of the products you use, prothesis
drive, see
and live in every day.  In this episode she shares her Yammer journey over the past few years at Lubrizol, order including some interesting use cases – specifically how Lubrizol used Yammer to streamline the onboarding of employees that joined the organisation through Merger and Acquisition activity.

There are lots of great stories in this episode – I hope you enjoy it!

Thank you for the support of our sponsors tyGraph who have helped us cover the cost of bringing this podcast to you!  Support the organisations that support The Yaminade – and try tyGraph on your Yammer network today to surface metrics with meaning!

Episode 15: Behind the scenes of the largest Yammer network in the world with Chris Slemp from Microsoft IT

A few weeks ago I had the great pleasure of speaking with Chris Slemp (@cslemp) – Mr Social from Microsoft’s own IT department – Microsoft IT.  Chris has been with Microsoft for over 15 yearse, what is ed and shared with me some war stories of how social collaboration started internally at Microsoft; how it changed when the company purchased Yammer, health and what the future holds for internal social platforms.  In particular he talks about a number of interesting projects were they are looking to make the digital workplace / intranet experience as relevant as possible to individuals in the organisation – using metrics, anorexia data and analytics to make it happen.

During the episode we talk Chris’s Medium post “Which Tool When, v3.0” which I highly recommend you take the time to read.

For those of you attending the Microsoft Ignite conference in Chicago make sure you get along to his sessions – The “Microsoft Enterprise Social Journey:  How We Did It“, and “Is Your Culture on a Collision Course with Open Collaboration?”

Thank you for the support of our sponsors tyGraph who have helped us cover the cost of bringing this podcast to you!  Support the organisations that support The Yaminade – and try tyGraph on your Yammer network today to surface metrics with meaning!