Hayley Bushell

007 – Group strategy and using Yammer for Disaster Recovery with Hayley Bushell from Workcover Queensland

One of the most common questions we get from customers is “how do I do groups in Yammer?”.  Should I just let anyone create a group and hope for the best, or should I put some structure around it?  In this week’s episode of The Yaminade I talk to Hayley Bushell from Workcover Queensland.  She shares with us the strategy and structure they put around group creation, and other structural information technology tactics which has resulted in every employee actively engaging within their Yammer community.

Since the G20 Leaders Summit just wrapped up in Brisbane (where we both live) we discuss how Yammer was positioned as a key disaster recovery and business continuity tool in case the worst occurred over the G20 weekend (thankfully it didn’t, but still a great story to share!)

 

Simon Terry

Episode 6: Executive Engagement in Enterprise Social Networks / Work out Loud Week with Simon Terry

This week I had the pleasure of speaking with one of the world’s leading minds when it comes to how working like a network can drive real business performance for organisations large and small – Simon Terry.  Simon is currently a consulting working with organisations around the world grapple with digital technologies and disruption – but previously he was the CEO of one of National Australia Bank’s businesses – HICAPS.

In this episode Simon shares his thoughts regarding how executives and their management teams can use enterprise social tools like Yammer to increase employee engagement, and ultimately drive real strategic outcomes.

For the second half of the episode we discuss the upcoming Work Out Loud week from 17 November.

 

Resources from this week’s episode of The Yaminade:

Read more of Simon’s work including his posts on accountability in networks

Other great people mentioned during this episode and their content:

John Stepper@johnstepper

 

Harold Jarche@jarche

Bryce Williams@thebryceswrite

Jane Bozarth@janebozarth

Johnathon Anthony@thismuchweknow

Austen Hunter@austenhunter

Luis Suarez – @elsua

Eric Kraus@erickraus

Steven Piotrowski

Episode 5: Steven Piotrowski from Microsoft (and Aon)

On today’s episode of The Yaminade – the podcast dedicated to helping organisations build bigger and better engaged communities on Yammer

Imagine being able to harness the power of 36 000 smart and talented people around the world… and knowing they had your back when you were working with a customer?  Today’s guest – Steven Piotrowski was recently the global collaboration lead that helped create a strong and flourishing knowledge sharing community at global professional services/HR firm Aon.

By using tools such as SharePoint and Yammer, Steven and his team were able to bring people closer together, enable the re-use of knowledge within the organisation, and ultimately amplify the success (and revenue) of consultants around the world!  It is a great story and you will definitely get value from some of the insights Steven shares from that environment.

After his success at Aon, Steven joined Microsoft as an Office365 customer success manager.  Later on in the episode we discuss some of the real world conversations he is having with customers to improve knowledge discoverability and sharing using Yammer, and other tools like OneDrive and Delve.

Remember… the Yaminade is in it’s infancy – I haven’t got to the funky podcast opening and closing music yet so please enjoy The Yaminade in it’s rawest form.  If you like the podcast please support it’s development… there are a number of things you can do:

  1. Share The Yaminade with your friends, peers and co-workers!
  2. Subscribe, and if you really like what my guests and I are producing, please leave a review on iTunes!
  3. We would love your feedback – leave a comment below!
  4. Sign up to The Yaminade’s newsletter to get semi-regular updates and notifications when new content is published
  5. If you would like to be a guest on The Yaminade, please get in touch!
Stefani Butler

Episode 4: Stefani Butler from Microsoft (Delphi, Zimmer & Rolls Royce)

The focus of today’s episode of The Yaminade podcast is focused on building community in the manufacturing and automotive industries.  I had the pleasure of chatting with Stefani Butler – who just recently joined Microsoft as a Yammer / Office365 Customer Success Manager – but over the past 10-15 years has held numerous human resources and internal communications roles in organisations like Rolls Royce, Zimmer, and most recently Delphi.

Stefani shares her story in the episode and we touch on a few topics which will be top of mind for a number of listeners – including:

  • Getting executive buy in on your enterprise social project.  Stefani shares a great story about a two day executive retreat where the discussion was lead on the Yammer network – increasing engagement and helping the executive team to make more effective planning decisions
  • Her experience supporting and growing a community on Salesforce.com Chatter (an alternative enterprise social network to Yammer) – and the challenges she had to overcome as she worked with that community beyond their sales organisation
  • The role that human resources and internal communication professionals need to play when it comes to enterprise social
  • The call for more professional community managers!

Remember… the Yaminade is in it’s infancy – I haven’t got to the funky podcast opening and closing music yet so please enjoy The Yaminade in it’s rawest form.  If you like the podcast please support it’s development… there are a number of things you can do:

  1. Share The Yaminade with your friends, peers and co-workers!
  2. Subscribe, and if you really like what my guests and I are producing, please leave a review on iTunes!
  3. We would love your feedback – leave a comment below!
  4. Sign up to The Yaminade’s newsletter to get semi-regular updates and notifications when new content is published
  5. If you would like to be a guest on The Yaminade, please get in touch!
Stan Garfield

Episode 3: Stan Garfield from Deloitte

Our first “international” guest on The Yaminade podcast is none other than Stan Garfield (@stangarfield) from Deloitte.  Many of you will know of Stan and be familiar with his leadership in knowledge management, communities of practice, and social business.

In this episode we talk about his career – from the early days working at medical schools; building KM capability at Digital Equipment Corp, Compaq and HP; to where he is today as the Community Evangelist in Deloitte Global Knowledge Services.  Then we dive deeper into how Deloitte are using Yammer today to share knowledge across its 210,000 strong workforce, and ultimately deliver value to their customers.  Finally Stan gives us a sneak peak at a number of sessions he is participating in at the KMWorld conference in Washington DC this November

If you want to keep abreast of the thought leadership Stan is showing in this field, I encourage you if you are on LinkedIn make sure you follow Stan to see what he is publishing.

Remember… the Yaminade is in it’s infancy – I haven’t got to the funky podcast opening and closing music yet so please enjoy The Yaminade in it’s rawest form.  If you like the podcast please support it’s development… there are a number of things you can do:

  1. Share The Yaminade with your friends, peers and co-workers!
  2. Subscribe, and if you really like what my guests and I are producing, please leave a review on iTunes!
  3. We would love your feedback – leave a comment below!
  4. Sign up to The Yaminade’s newsletter to get semi-regular updates and notifications when new content is published
  5. If you would like to be a guest on The Yaminade, please get in touch!
Rhiannan talking about her community management journey on Yammer

Episode 2: Rhiannan Howell from the Queensland Department of Transport and Main Roads

This week I had the pleasure to have an informal #responsivecoffee with Rhiannan Howell (@rhi_jai) at Spring, a great cafe in Brisbane City.  After finding one of the noisiest tables in Brisbane and sipping away on our long blacks we got the ZoomH4n and microphones out of the bag and pressed record…

(as a side note, by turning the recording level down on the device you can’t hear how noisy the cafe and the road we were sitting beside was – so please forgive us half way through when we start talking about a B-Double Truck rumbling past!  Honestly we couldn’t hear each other across the table, although you can’t really notice it on the podcast!  Having a good quality podcast voice recorder saved the day!)

Rhi is from the Queensland Department of Transport and Main Roads.  As one of many agencies that are part of the Queensland Government, TMR are going through a cultural renewal program which involves all 6500 employees.  One of the ideas that Rhi turned into action was driving the adoption, launch and engagement of a Yammer network across the organisation.

In this episode of The Yaminade, Rhi talks about the broader transition the organisation is going through, how she turned her idea to adopt Yammer into action, and some of the successes (and challenges) she and her Yammer Champions have seen over the past 6-12 months.

Links we discussed during The Yaminade this week…

Remember… the Yaminade is in it’s infancy – I haven’t got to the funky podcast opening and closing music yet so please enjoy The Yaminade in it’s rawest form!

Finally, if you like the podcast please support it’s development… there are a number of things you can do:

  1. Subscribe, and if you really like what my guests and I are producing, please leave a review on iTunes!
  2. We would love your feedback – leave a comment below!
  3. Sign up to The Yaminade’s newsletter to get semi-regular updates and notifications when new content is published
  4. If you would like to be a guest on The Yaminade, please get in touch!
Sarah Moran on The Yaminade

Episode 1: Sarah Moran from GO1

This week I had the pleasure of spending a couple of hours with Sarah Moran (@sarahmoran).  As you will hear during this episode Sarah has a lot of experience building “physical communities” (… that sounds bad!  I mean non-digital communities!) and translating that experience to build community around brands like Virgin Australia, Tourism Queensland and more.  She is currently the Brand and Marketing Manager at a small but growing application development house called GO1.

In this episode Sarah shares with us some of the exciting, and challenging aspects of community management within a small but high growth and geographically dispersed organisaton – with the added complexity of language barriers in her Yammer network.

Links we discussed during The Yaminade this week…

Remember… it is episode one – I haven’t got to the funky podcast opening and closing music yet so please enjoy The Yaminade in it’s rawest form!

Finally, if you like the podcast please support it’s development… there are a number of things you can do:

  1. Subscribe, and if you really like what my guests and I are producing, please leave a review on iTunes!
  2. We would love your feedback – leave a comment below!
  3. Sign up to The Yaminade’s newsletter to get semi-regular updates and notifications when new content is published
  4. If you would like to be a guest on The Yaminade, please get in touch!
yammeroutofoffice

Set your Out of Office message in Yammer

So you are about to go on that big family holiday?  Or you might be traveling interstate or overseas for work?  Either way chances are you already set an out of office reply for your email.  Usually we turn on our OOF message to set an expectation that you will not be as quick (or will not) respond to communication whilst we are away.  So how do we do that in our enterprise social network – especially where we may participate in our home community, as well as other external networks?

There is no “built in” out of office functionality in Yammer – and to be honest an auto-reply style out of office message like your email one wouldn’t work all that well in a community.  But remember this isn’t about sending emails to people after they try to get in touch with you – it is about setting an expectation that you will be a bit slow in participating in the conversation.

The most effective method I have come across I learned from watching the Yammer Customer Success Managers within the YCN.  Whenever they are travelling, or away on leave you will see their name appear like this…

First Name Last Name (OOF->23 Sep)… or
First Name Last Name ( ✈ Seattle )

What I like about this is that wherever you see that individual’s name within your Yammer network, or the network you are participating in, you know straight away that you will not get a reply straight away – and alternatively if you are in the city they are, you know you have a great chance to catch up in person.

So how do you set up your “Yammer Out of Office”?  All we are doing is just changing our surname in our profile.

  1. Log into Yammer
  2. Click on the “. . .” (More) button in the top right hand side of your Yammer screen
  3. Click “Edit Profile”
  4. Simply add your message to the end of your surname, for example…

     

     

  5. Click Save

Now everywhere in Yammer where I have posted, where I am mentioned, or even my search results all include my little out of office message. Just like this..

It is as simple as that. To turn your “out of office” off again, just repeat the process, but just leave your surname in the “Last Name” field.

Recording episode 0 of The Yaminade

Episode 0: Welcome to The Yaminade

In this short introductory podcast episode I share with you my thinking behind starting a podcast focused on Yammer and in particular community management on an enterprise social networking tool like Yammer.

As you will hear, there are plenty of resources available online to help individuals, teams and organisation to make the most out of Yammer – whether it is to figure out the business case for enterprise social, launch the network, or integrate it into other line of business applications… but they really just scratch the surface.  The goal of The Yaminade is to go deep and explore the real life stories of people and organisations who are successfully (and maybe not so successfully) using Yammer to drive business outcomes.

Resources mentioned in the show:

I Heart Yammer

Introducing The Yaminade

Yaminade noun.

  1. The stuff you need to know if you are launching, managing or participating in a Yammer Network
  2. Content that goes deeper to give you context and understanding, not just tactics
  3. An online resource that combines articles published online
  4. A podcast where you can hear from people just like you – and learn from the success (and mistakes) of other Yammer Community Managers
  5. A combination of the words Yammer, and Kool-aid or Lemonade.  A tasty drink enjoyed by many online

—–

Hi there.  My name is Paul Woods.  First of all, thank you for taking the time to visit The Yaminade.  The goal of The Yaminade is to build an online resource which helps the many people out there tasked with understanding, launching, managing, curating, controlling, or simply participating in their organisations Yammer network.

Maybe you have been using Yammer for years.  Maybe you don’t even know what it is – and are confused by an Enterprise would want to participate in Enterprise Social Networking?  Wherever you are on the spectrum, the idea of The Yaminade is:

  • to share the success of people just like you around the world
  • enable us to learn from the mistakes / successes of others
  • understand what works well in some industries and in some roles, that doesn’t work in others
  • to provide you and your team guidance to increase the success of your Yammer network through more and deeper engagement with your workforce.

So.  I can hear you asking… “Paul… Why should I listen to you?”

Well, I am not claiming to be the world’s leading Yammer or Enterprise Social expert.  But I do work with many organisations to help them navigate the challenges, pitfalls, and opportunities their Yammer network provides.  My background is in marketing communications – I have been responsible for supporting internal communication in listed companies – a similar role that many of you will hold today.

Beyond having a great interest in the field, I have been trained directly by Yammer’s Customer Success team… and hold the Yammer Power User, Yammer Administrator, and Yammer Community Manager certifications.

But enough about me.  This is really about us.  If any of you have tried to find information to start your Yammer journey chances are you were left scratching your head.  Beyond the (REALLY GOOD) resources available at success.yammer.com, or some water cooler conversations in the Yammer Customer Network… there are not very many places you can go to get context and understanding as to how best launch or manage your network.  There are plenty of step by step instructions, but they are generic and to be honest your mileage will vary depending on the organisation you apply them to.

The goal here to to go deeper.  Beyond the step by step instructions, and provide the real stories, where real people just like you have done exactly what you are trying to achieve.  Hopefully by bringing their stories together you can improve the performance of your business, government agency, not-for-profit, or organisation… and help empower people to work like a network.

So there you have it…. my simple manifesto for “The Yaminade”.  Deeper, more valuable content to help you get to grips with your Yammer network.  Thanks again for visiting…  I can’t wait to work with you and hear about your success in the future!

 

Cheers,

Paul Woods
Brisbane, Australia